Preventative health care

Research shows that many health problems are related to diet and lifestyle choices. Our doctors therefore, as a matter of course, raise these matters with patients and recommend responses.

Our computerised electronic notes make it possible both to send reminders to patients about tests and treatment agreed on in earlier consultations; but also to contact patients with particular kinds of health problems (eg diabetes) that need regular follow up.

Patients who do not wish to be contacted in this way should advise their doctor.

Chronic illness

Research shows that chronic disease accounts for around 80% of the total burden of illness in Australia. This is attributable to a range of factors, including: advances in the prevention and treatment of infectious diseases and injuries, demographic movements; lifestyle changes. Chronic illnesses can compromise quality of life, are long term and persistent, and can lead to a gradual deterioration of health. Chronic illnesses include cardiovascular disease, cancer, diabetes, asthma and arthritis. An option for patients with chronic disease is preparation of a Care Plan. Care Plans drawn up by our doctors typically include a detailed overview of the patient’s health history and treatment. These health summaries can be retained by the patient for presentation at hospital or to other health professionals. Care Plans also identify treatment objectives and methods, patient self care options and the identity of other health professionals involved in the care.

Telephone contact with doctors

Normally, doctors do not take telephone calls from patients since that will interrupt a consultation with another patient. In such cases the receptionist will take down contact details and message from the patient for a subsequent return call by the doctor.

Waiting times

We try to keep patient waiting times to a minimum. However the demand for medical care is unpredictable. One cause of the unpredictability is the need to treat patients requiring emergency care. A second cause is that some appointments take longer than scheduled. You will greatly assist us in minimising delays if you advise us at the time you make your appointment whether you need a long consultation (more than 15 minutes).